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Legal

Terms and Conditions

The following Terms & Conditions form the basis of your contract with Sicily That’s Amore Sàrl. Please read them carefully as they set out our respective rights and obligations. They form an integral part of the respective individual contract. These Terms and Conditions are legally effective for contracts closed over the Internet as well.

1. Conclusion of contract / Booking

Bookings can be made through internet, via e-mail or in person. Through the reservation, the client accepts these terms and conditions as binding. The contract is effective once the tour / the activity is confirmed by Sicily That’s Amore Sàrl. The contract is between Sicily That’s Amore Sàrl and the client, being all persons named on the booking as travelling or intending to travel with Sicily That’s Amore Sàrl. The person making the booking (which is subject to these terms) warrants that he or she has full authority to do so on behalf of all persons named, and confirms that all such persons are fully aware of and accept these conditions. The client agrees to book his/her own flights. Sicily That’s Amore Sàrl is not responsible for administrating flight bookings.

2. Rates and conditions of payment

The tour / activity rates can be seen from the effective price lists on internet or confirmation of order. The published rates can be amended as per section 3.

The tour rate has to be paid in advance :

  • 30% at the time of the confirmation. If the payment is not made on time, the tour organisor can refuse to provide the services and claim the cancellation costs.
  • the remaining amount due 45 days prior to departure. If the payment is not made on time, the tour organisor can refuse to provide the services and claim the cancellation costs.
  • There is a 50 Euro handling fee per registration dossier.

The daily activity rate has to be paid fully in advance.

3. Amendments of rates or services

We start planning the holidays we offer many months in advance. Occasionally, we have to make changes to and correct errors in brochure, website and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavor to avoid changes and cancellations, we must reserve the right to do so.

3.1 Amendments of rates

The tour operator reserves the right to amend the agreed tour price, in case exceptional circumstances occur. Such exceptional circumstances can be:

  • Price amendments of transportation companies and hotels
  • Newly introduced or higher taxes, charges or fees
  • Exchange rates amendments
  • Governmental imposed taxes or VAT

Amendments of rates in case of exceptional circumstances will be advised at least 3 weeks before tour starts. If the difference between the new and the initial rate is higher than 10%, the client has the right to either withdraw from the contract free of charge within 5 days after notice or to accept an alternative tour package at the same rate from the tour operator.

3.2 Amendments of services

While Sicily That’s Amore Sàrl will use its best endeavors to operate all tours as advertised, by entering into this contract the client accepts that it may prove necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions.

Sicily That’s Amore Sàrl reserves the right at any time either before or during a tour to cancel or change any of the facilities, routes, services or prices described in the brochure (including transport, accommodation or other arrangements) and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment as a result of these changes. Due to the traveller numbers on a specific tour, Sicily That’s Amore Sàrl reserves the absolute right to change the type or style of transportation or other elements, to enable the tour to operate. 

3.3 Major change

If a major change becomes necessary, Sicily That’s Amore Sàrl will inform the client as soon as reasonably possible if there is time before departure. The definition of a major change will depend on the individual tours and circumstances and is at the sole discretion of Sicily That’s Amore Sàrl. When a major change is made the client will have the choice of accepting the change of arrangement, or within 7 days after notification of the change purchasing another available tour or cancelling the tour and obtaining a full refund, provided that the major change is not because of force majeure.

3.4 Force Majeure

Force majeure is war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with local transport or Sicily That’s Amore Sàrl vehicles, or other similar events beyond the control of Sicily That’s Amore Sàrl. Sicily That’s Amore Sàrl is not liable for any penalty charges associated with non-refundable airfares, in the event of a change to a tour departure time, date or airport. All costs incurred due to force majeure, such as transport, communication, accommodation, food or other similar items will be passed to the client by way of local surcharges. Very rarely, we may be forced by “force majeure” (see clause 4.1) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

4. Cancellations through the tour operator

4.1 Cancellations due to force majeure

In case the execution of the tour is jeopardized, considerably hindered or impossible due to force majeure (see definition in 3.4) tours can be cancelled after evaluation through the tour operator. In this case, Sicily That’s Amore Sàrl will propose another tour of the same value. If you accept it, the payment already done will be credited to the new travel. If you do not accept the replacement tour, the price already paid will be reimbursed immediately. Further compensation claims are excluded.

4.2 Cancellations due to lack of participants

If the minimum of participants for regular tours (which varies from one tour to the other) is not reached, the tour operator reserves the right to cancel the tour at the latest 7 days before the date of departure. The payment already done will be credited to the new travel. If you do not accept the replacement tour, the price already paid will be reimbursed immediately. Further compensation claims are excluded.

5. Cancellations / Amendments by the client

We will do our best to assist you in altering your arrangements after booking, but cannot guarantee that this will be possible. Any changes to the original booking must be confirmed in writing by the lead customer and must be accompanied by charges as per the below indications in addition to the cost of any extra services required.

5.1 Day and Half-Day Tours/Activities

  • Up to 7 days before the day and half-day activity start, they can be amended or cancelled free of charge.
  • For cancellations less than 7 days before the tour start, as well as for no-shows, the full tour rate will be charged.
  • These terms of cancellations or amendments are also valid for bookings made less than 7 days before day / half-day tour start.

5.2  Thematic Tours and Taylor-made Tours

All cancellations must be made in writing (incl. e-mail). The tour operator will issue an annulation confirmation.

  • For amendments or rescheduling after confirmation, the tour operator will charge a fee of Euro 50.00 per amendment for administration fee.
  • For full or partial cancellations after confirmation, the following cancellation charges apply:

Your deposit is non-refundable.

  • 45 days or more before the tour departure day: full deposit is forfeited
  • 44-30 days before the tour departure day: 60% of total cost is forfeited
  • 29 days or less before the tour departure day: 100% of total cost is forfeited

The administrative costs are usually not covered by the cancellation insurance.

5.3 Early departure

If you must interrupt your tour for any reason, the price of the tour will not be reimbursed. The services not yet used might be reimbursed provided that Sicily That’s Amore Sàrl hadn’t paid them yet. In case of emergency (sickness or accident of the client, of the client’s travel companions, important sickness of death of close family), Sicily That’s Amore Sàrl will help as much as it can in organising your return home. We recommend that you check on the policy of your cancellation and repatriation insurance.

6. YOUR OBLIGATIONS TO US You must:

6.1 Arrive at stated time and place of arrival

We accept no liability whatsoever to you for your failure to do so. The client undertakes to follow the instructions of the tour guide regarding the itinerary and the continuation of the tour. If these instructions are not followed and the client is not present at the scheduled time of departure, the tour operator reserves the right to exclude the client from the tour after a wait of 10 minutes and continue the tour without him. In this case, the client has no right for a refund of the tour price and has to pay for any additional costs (e.g. transport back to the starting point) himself.

6.2 Take out adequate travel insurance to cover the cost of strikes, natural disaster (flooding, storm, fire etc.), cancellation of the holiday by you or the cost of assistance, including repatriation in the event of you suffering an accident or illness, etc. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.

6.3 Behave in a reasonable and responsible manner towards any other person you meet in the course of your travel arrangements. We reserve the right to cancel forthwith your holiday arrangements in the event that you fail so to behave and we will not be liable for any loss or damage that you may suffer as a result (including any onward or return travel arrangements).

6.4 Terms of participation

The client undertakes to inform the tour operator of acute and serious health problems. It is not allowed to join a tour under drug and/or excessive alcohol influence.

In case the terms and conditions are not met by a client or a client did not follow the instructions, the tour operator reserves the right to exclude the client from the tour. The client has no right for a refund of the tour price.

If a client is excluded from the tour as above or chooses to leave the tour of their own free will or leaves the tour due to ill health or any other reason there will be no refund of the tour price, extra services, surcharges, local payments/funds or any local surcharges. All services forming part of the whole package booked will be forfeited though may be recovered through travel insurance in some circumstances.

7. Optional Activities

Outside of the organised tour, it is also possible to enroll in other activities or excursions (see “optional activities” in our thematic tours page). These activities might have a higher danger level, in particular sky-diving. These activities are under your sole responsibility. As far as the excursions and activities organised by Sicily That’s Amore Sàrl, the present terms and conditions apply.

8. Visas and vaccines.

Regarding the legal entry requirements for Swiss or other nationalities, you must enquire at the relevant authorities. You are personally responsible to obtain visas or other travel document. You are personally responsible to follow all entry requirements, health (vaccines etc) and currency. Please check before departure that you have all necessary documents.

9. Claims

If the client has a complaint about any of the tour arrangements the client must bring it to the attention of the tour leader or other representative of Sicily That’s Amore Sàrl at the time so that they may use their best endeavors to rectify the situation. It is only if Sicily That’s Amore Sàrl is made aware of any problems that there will be the opportunity to put things right. Failure to complain on the spot will result in the client’s ability to claim compensation from Sicily That’s Amore Sàrl be extinguished or at least reduced. Should the problem remain unsolved a complaint must be made in writing to Sicily That’s Amore Sàrl within 7 days of the completion of the tour or all claims for compensation will be forfeited.

As set out in these booking conditions we limit the maximum amount we may have to pay you for any claims you may make against us. For all claims which do not involve death or personal injury or loss of or damage to luggage or personal possessions (including money), if we are found liable to you on any basis the maximum amount we will have to reimburse to you is the value of the contracted but not provided services or the additional expenditure, and only if the tour operator was not able to provide a suitable replacement service on the spot.

10. Liability

10.1 General

The tour operator is liable for damages, except for personal injury, in maximum to the extent of twice the tour price, unless the tour operator has acted in wilful misconduct or gross negligence, or except in cases listed in 10.3. When making any payment, we are entitled to deduct any money that you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

10.2 Disclaimer of liability

The tour operator is not liable for non-fulfilment of contractual obligations that are due to the negligence or breach of contract by clients, force majeure, changes in the program due to the fact that the schedules of railroad-, bus, ship or transport companies, etc. have not been met. In this case, Sicily That’s Amore Sàrl will not be liable to any reimbursement or penalty fees.

10.3 Personal property

The tour operator will not accept any liability for loss of personal effects, cash, valuables, bikes, cameras, phones etc., theft, damage or misuse of checks and credit cards.

11. Lost property

If you have lost an item during your holiday, you must report it to Sicily That’s Amore Sàrl within 7 days of the end of the tour. We will try to help find the item and if found, we will post it to you. You will be charged the cost of postage. Sicily That’s Amore Sàrl accepts no liability towards your lost property. Sicily That’s Amore Sàrl takes no responsibility for any loss or damage to your luggage while on our vehicles or public transport.

12. Copyright

All image rights belong to Sicily That’s Amore Sàrl. The use without a special permission by Sicily That’s Amore Sàrl is strictly prohibited.

13. Applicable law and place of jurisdiction

The legal relationship between the client and the tour operator is Swiss law. For claims against the tour operator the exclusive jurisdiction of the courts of the city of Geneva, Switzerland is agreed.

Meinier, Switzerland, December 2015

Privacy Policy

SICILY THAT’S AMORE SÀRL RESPECTS YOUR PRIVACY

The protection of your personal information is very important to us. We believe that at all times you should know what we do with your personal information. Our commitment to ensure the privacy and the security of the information you supply is listed below.
We do not share, sell or trade any of the information collected via our web site, including email addresses, telephone numbers, postal addresses & names, with any companies or organizations. If you receive information from Sicily That’s Amore Sàrl, it is because you have requested it, or a friend / colleague has requested it on your behalf.

What personally identifiable information do we collect from our website?

Visitors to our web site may opt to supply personally identifiable information (such as name, address, email address and/or telephone numbers) for various purposes, including to register for a slide show, to subscribe to our e-newsletter, to request further information about our trips, to download trip notes and/or to order a brochure. Sicily That’s Amore Sàrl will only use this personal information for the purpose for which it was supplied. We use e-mail links located on this site to allow you to contact us directly via e-mail. We use the information provided in your e-mail to respond to your questions or comments. Due to the nature of the Internet, the information and data provided by you may be transferred outside the country where it is submitted to us.

Your choice to ‘opt out’ is respected

You have the right to request access to and/or the correction or deletion of any personal information about you held by us.

Anonymous information collected

In order to continually improve our site and ensure its relevance to our viewers we collect anonymous clickstream information from every visitor to our website, such as pages viewed, date and time, and browser type and IP numbers are used to determine domain type and geographic region.

Links to other web sites

This site contains links to other web sites. Please be aware that when you click on one of these links, you are entering another site. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Retargeting

Sicily That’s Amore Sàrl uses an online advertising method called retargeting. Third-party vendors show our ads on sites across the internet. Sicily That’s Amore Sàrl and Third-party vendors use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to our website.
By accepting these Conditions you consent to the use (including processing and storage), transfer and disclosure of your information and data referred to in this policy statement for the purposes set out in this policy statement.

Cookies

In order to structure the offers in a way that best meets customers’ needs, Sicily That’s Amore Sàrl uses cookies in certain cases. A cookie is a small file which is sent from the web server to the customer’s Internet browser and saved in the customer’s computer.

By using cookies, Sicily That’s Amore Sàrl is able to recognise the customer’s computer again the next time the customer visits the Sicily That’s Amore Sàrl portal or uses Sicily That’s Amore Sàrl services. By doing so it can ensure, for example, that customers do not have to re-enter details already provided previously or register anew for a Sicily That’s Amore Sàrl Internet service on each and every visit.

Sicily That’s Amore Sàrl specifically does not use cookies to collect information on customers’ computers (i.e. spyware) or to display advertisements while customers are not connected to the Internet or when they are surfing outside portals that belong to Sicily That’s Amore Sàrl (i.e. adware).

Sicily That’s Amore Sàrl also uses cookies and similar technologies to allow certain procedures, services and transactions to be executed, e.g. when customers are using a virtual shopping basket in an electronic marketplace on the Internet.

Cookies are also used for Sicily That’s Amore Sàrl Internet services to allow Sicily That’s Amore Sàrl to recognise identities saved by customers who register for a Sicily That’s Amore Sàrl Internet service (login / password).

Customers can decide to waive the advantages of cookies. They can set their browser so that a warning appears on the screen before a cookie is saved or so that it becomes impossible to implement cookies. Cookies that have already been used can be removed. However, certain services provided by Sicily That’s Amore Sàrl and/or third parties can no longer be used in these cases.

Sicily That’s Amore Sàrl authorises partner companies that provide services on behalf of Sicily That’s Amore Sàrl or are linked to the Sicily That’s Amore Sàrl portal to use cookies, provided that this is technically necessary and that the application of these cookies is proportionate. Sicily That’s Amore Sàrl has no influence on the use of cookies outside the Sicily That’s Amore Sàrl portal.

Amendments

We reserve the right to amend this Privacy Policy at any time. Amendments shall apply as soon as they are published on this Website.

Applicable law and place of jurisdiction is Switzerland

For claims against the tour operator the exclusive jurisdiction of the courts of the city of Geneva is agreed.